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Herzing University Online creates new Director of Financial and Student Services Position

June 30, 2010

Herzing University Online recently announced the creation of a new Director of Financial and Student Services position, aimed at streamlining internal business processes and communication to enable staff to provide an even higher level of service to students. After an extensive interview process, Campus President Dr. Todd Rickel selected Michael Gerlach, a former General Manager from the corporate sector, to establish this new position.

“Michael’s corporate management background will bring a balanced perspective to the overall operations of Herzing University Online’s administrative services, said Rickel. “With the creation of this position we were looking for an individual with extensive management experience, a drive to consistently improve performance, make relevant a host of complex procedures, and who is first-and-foremost customer service focused. I believe that Michael brings all of that and more to the table.”

Gerlach has a busy future ahead at Herzing, as he is responsible for managing the Financial Services, Student Accounts, Registration, Student Services, and Career Services teams. “These teams were already working well together, and I am thrilled to associate myself with so many talented and passionate professionals.” Gerlach stated. “My goal is to provide even better service to our students from start to finish—from enrollment to post-graduate career placement.”
Please welcome Michael to Herzing University Online’s team!

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